The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 4 - 7 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Custom and personalized orders
We are happy to create a custom item just for you. Let us help you "turn your idea it into steel"
What happens if my tracking info says my package was delivered but I didn't actually receive it?
When we contract with third party carriers (USPS, UPS, Fedex) to deliver packages, they become responsible for the care and delivery of the packages. We cannot be responsible for deliveries made to the wrong address or package thefts. We will work with our valued customers to locate any missing package to the best of our ability. We will also on a case-by -ase basis consider replacing a lost, stolen, or incorrectly delivered package. We upload and email tracking for each package we ship. Please make arrangements to accept the package in a secure location and manner.
What happens if my metal art is damaged during shipping?
We do our best to securely package or items for shipment. However it does occasionally happen that a package gets damaged during shipping. If this happens, please contact us to inform us of any damage. Please provide photos of the damage if possible so we may determine if it can be repaired. Oftentimes small bends in the metal can be straightened without damaging the finish. Other times a replacement piece will need to be sent and a claim filed with the shipping company (USPS, UPS, Fedex). In any event, we'll make sure you ultimately receive an undamaged item.